Privacy policy

This policy explains how Repair KL handles your personal data under the Malaysian Personal Data Protection Act 2010.

What we collect

Your name, phone or WhatsApp number, job area, the type of work requested, photos of the fault you send us, and any notes you write in the form or message. We never ask for bank card numbers, passwords or identity card numbers through this site.

Why we collect it

To reply to your enquiry, give you a quote, schedule a slot, send a technician to the right address, and keep a warranty record if the work needs revisiting. We do not sell your data to third parties and we do not send marketing without your consent.

Where it is stored

Form requests are stored on our server in Malaysia or Singapore, and message history stays in the WhatsApp application on our devices. WhatsApp is a third-party platform with its own privacy policy.

How long we keep it

Enquiry records are kept for up to 12 months. Job and warranty records are kept for up to 24 months after the work is completed so warranty claims can be checked.

Your rights

You can ask for a copy of your data, ask for a correction, or ask us to stop contacting you. Send the request to hello@repair.io7.my and we will act within 21 days.

Analytics

If analytics is enabled we record WhatsApp button clicks, phone clicks and form submissions without storing message content. We do not run third-party advertising on this site.

Contact

For any question about this policy, contact hello@repair.io7.my or WhatsApp 012-227 3341.