Frequently Asked Questions About Home Repair in KL & Selangor

Our minimum charge for any completed repair visit is RM80. The RM40 call-out fee is completely waived whenever you approve and proceed with the repair during that visit. If you only need our technician to inspect a fault, trace a leak source or measure a space without carrying out immediate repair work, an inspection-only visit fee of RM50 applies.

Yes, and we actively encourage combining small tasks in a single trip. For instance, if a lockset swap is RM50 in labour, adding a loose kitchen cabinet hinge adjustment or hanging a curtain rod lets you use the RM80 minimum charge productively in one visit. Send photos of every item on WhatsApp beforehand so our technician brings the right drill bits, wall plugs and tools.

Listed rates cover labour plus standard consumables such as basic wall plugs, small screws and PTFE thread tape. Major hardware items like mixer taps, door locksets, digital locks, ceiling fans, LED downlights, water heaters and paint tins are excluded. You are welcome to buy your preferred brand beforehand, or ask our technician to source compatible parts and bill them transparently with the hardware shop receipt.

We accept cash, DuitNow QR transfers and instant online bank transfers. For all standard daily repairs, servicing and installations, you only pay once the work is finished and you have tested the result with the technician on site. Only multi-day refurbishment, custom fabrication or bulk tile jobs require a staged material deposit, which is always documented clearly on a written quotation.

Standard rates apply from 8:00 am to 9:00 pm Monday through Saturday. Appointments requested after 9:00 pm, on Sundays or on gazetted public holidays carry a 50 percent after-hours surcharge on labour. We always state the exact total in writing on WhatsApp before dispatching our technician so you never face unexpected charges at the door.

We reply to WhatsApp enquiries within 15 minutes between 8:00 am and 9:00 pm. For the fastest quote and same-day dispatch, send one or two clear photos or a short video of the issue along with your township or condo name. Requests confirmed before 1:00 pm can usually be scheduled for an afternoon slot on the very same day across Kuala Lumpur and Petaling Jaya.

Most single-task visits such as replacing a mixer tap, planing a sticking door, installing a ceiling fan, mounting a TV or servicing one aircond unit take 45 to 90 minutes. Jobs involving wet compounds like plaster ceiling patching, wall skim coating or PU waterproofing injection take 2 to 4 hours, or require a brief return coat once the base compound cures.

After-hours emergency dispatch focuses on three urgent faults that cannot wait until morning: burst water pipes flooding your floor, distribution boards (DB) repeatedly tripping and cutting power to fridges or medical devices, and bedroom aircond units leaking heavily onto furniture or failing overnight. Call our phone line directly for urgent late-night triage.

Our technicians work daily inside high-rise condos across Mont Kiara, Bangsar, Cheras, Setapak, Wangsa Maju and PJ. Most Joint Management Bodies (JMB) restrict drilling or hacking noise to weekdays 9:00 am to 5:00 pm and Saturday mornings. Once booked, we share the assigned technician details early so you can submit your contractor pass on apps like iNeighbour or JaGaApp and arrange loading bay or visitor parking access.

Yes. Removing outdoor footwear at your entrance is standard practice on every home visit. Before drilling brick walls, planing timber doors or washing aircond coils, we lay down protective drop sheets so sofas, beds and timber floors stay clean. Once the repair is complete, we sweep up drilling dust, wood shavings and old packaging before handing the space back to you.

Every general repair carries a minimum 30-day workmanship warranty from completion date. Plumbing, electrical, plaster ceiling and tiling repairs carry a 90-day workmanship warranty, while PU waterproofing injection points are covered for 180 days. Workmanship warranty covers our installation, sealing and alignment work, whereas factory defects on appliances like fans or heaters follow the manufacturer warranty card.

If a pipe joint we sealed drips again, a door hinge we fixed loosens, or the exact fault we repaired recurs within your warranty window, message us on WhatsApp with a quick photo and your original job date. We schedule a priority return visit with zero RM40 call-out fee and zero labour charge to rectify our workmanship.